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Message "Unlock by phone". Versa 2 does not connect to the phone.

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‎05-18-2021 02:34 - last edited on ‎05-18-2021 17:17 by Fitbit Moderator

‎05-18-2021 02:34 - last edited on ‎05-18-2021 17:17 by Fitbit Moderator

Good morning!  I bought my versa 2 in October 2019 and so far I have been working very well, I was very happy with it.  Two days ago, something broke for no reason.  First, the touchscreen stopped working.  Neither the reset nor the factory reset helped.  Now the message "unlock with phone" is displayed, but the watch does not display the code numbers to connect the phone and watch.  I am asking for help or repair. 

 

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‎05-18-2021 17:17

‎05-18-2021 17:17

Welcome to the Fitbit Community, @bozejewicz.jola.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support.

 

If you have any questions, please let us know.

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