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Messages not sending from my Versa Lite

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‎07-24-2020 12:21 - last edited on ‎08-03-2020 04:17 by Fitbit Moderator

‎07-24-2020 12:21 - last edited on ‎08-03-2020 04:17 by Fitbit Moderator

I have a Versa Lite that I got a few days ago. And I have everything synced from my watch and phone.. but I receive messages, but when I go to reply and hit send, it says "message on its way" and nobody ever gets the message. Like it was never sent. Does anybody know how to fix this to get my messages to send again! This just started up maybe 2 days ago!

 

 

Moderator edit: updated subject for clarity

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‎08-03-2020 04:16

‎08-03-2020 04:16

Hi @grace2368, welcome to our Fitbit Community! I'm sorry to hear about the issue that your Versa Lite experienced since it can't reply to messages. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. Don't hesitate to get back if case the issue persists.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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