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Metal pin has snapped inside the Versa

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‎09-01-2020 15:53 - last edited on ‎09-06-2020 14:22 by Fitbit Moderator

‎09-01-2020 15:53 - last edited on ‎09-06-2020 14:22 by Fitbit Moderator

Hi I took my strap off for cleaning and the metal rod has snapped inside the watch how do I fix this please?

 

Moderator Edit: Clarified subject

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‎09-06-2020 14:30

‎09-06-2020 14:30

Hi @MichelleP. Welcome to the Community Forums.

 

Thanks for sharing that the metal pin of your band is stuck inside of your Versa. Due to this situation, I've contacted our Support team and requested a case on your behalf. They'll look into your details and continue helping you with your watch. Please note that due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.

 
 
Keep me posted.
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