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Microphone stopped working for voice replies

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I've had my Versa 2 for about 3 months.  For the first month and a half I was able to voice reply to texts without any problems. Now it gives me the option to reply but it doesnt register anything I'm saying. It either just spins or stays on the fitbit logo until it times out. I've tried resetting several times and I've also tried factory resetting, and nothing has helped so far.

 

Moderator Edit: Clarified subject

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