Mileage on Versa not matching app

[Shar0331]

I've noticed this week my mileage is really high on the app which is strange since I haven't altered my activities and am still averaging the same steps. I haven't entered anything manually either. For instance right now my versa shows 3.42 miles. The app shows 5 miles. Yesterday there was a 3 mile discrepancy. Steps, calories and everything else is correct. I've tried resetting and deleting/reinstalling the app. Had the versa since last May ish and have had nothing but issues.

Moderator edit: format

[JuanJoFitbit]

@Shar0331 Welcome to our Fitbit Community! I'm sorry to hear that your mileage on your Fitbit app is not accurate. Thank you for trying to re-install the Fitbit app before contacting our forums.

I'd like you to try the following troubleshooting steps in order to correct this issue: Sync your data. After this, restart your Versa as described in this help article. Once you've restarted your tracker, set it up as a new device. Finally, monitor your tracker during the next 48 hours and see if the issue gets fixed.

Keep me posted on the outcome! 

[Shar0331]

Hi. I dod that already and did it again. All info syncs just fine except
the mileage. Right now my versa shows 3.84 miles. The Fitbit app is showing
6.27 miles. All other data matches except mileage.

Shar

[JuanJoFitbit]

@Shar0331 Thank you for getting back and trying the troubleshooting steps recommended previously. Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You should receive and email from them soon.

Let me know if you have any doubts! 

[Shar0331]

Hello. This worked for a few days and today the mileage was off again. Currently my versa shows 4.96 miles but the app shows 7.02 miles. I uninstalled again and reset it which has not fixed it.

[JuanJoFitbit]

@Shar0331 I appreciate the time you've taken to troubleshoot this issue. Since your case was sent to our Support team, they'll be happy to follow up and proceed accordingly. They will contact you via email soon.

I'll be around if you have more questions! 

[Shar0331]

Hello,

I haven't heard anything regarding my Fitbit? I was wondering when I should be expecting outreach? 

Thanks 

Shar

[JuanJoFitbit]

@Shar0331 I was able to get in touch with our Support team and was told that they'll reach you soon. I appreciate your patience and understanding with this.

Don't hesitate to get back if you need further assistance!