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Minutes and hourly steps don't show up after syncing

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‎01-09-2020 18:34 - last edited on ‎01-19-2020 16:58 by

‎01-09-2020 18:34 - last edited on ‎01-19-2020 16:58 by

Why doesn't my Versa 2 show my minutes or hourly steps on the app after I sync it?

 

 

Moderator edit: subject for clarity

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‎01-19-2020 16:57

‎01-19-2020 16:57

Welcome to the Fitbit Community, @mistre. I am sorry for the delayed response.  

 

I appreciate your participation in the Forums and sharing that your Versa 2 doesn't show your minutes or hourly steps on the app after syncing. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution, please keep working with them. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎01-19-2020 17:39

In response to LiliyaFitbit

‎01-19-2020 17:39

Thank you for replying.  I sent my old Fitbit in on Friday to be replaced. 

Sent from Yahoo Mail on Android
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