Missing Posts on my account on the App.

[SunsetRunner]

Hello, I’m posting this problem here hoping someone will be able to provide an useful answer or solution to the problem. My posts I’ve posted in the community on the app are missing. On my profile it says I haven’t posted any, but that’s not true. I know they’re there somewhere because people are still cheering them. Some people tell me they can see them while others can’t.

To try to fix things on my side, I have forced quit the app, logged out, I have deleted the app, re started my watch, and I’ve done that multiple times. None of it helped! What’s going on? Is there a fix for this? I know others are experiencing the same problem because they’ve told me. It’s quite disappointing that my posts are missing and that there’s a new update for bugs, etc., but it doesn’t help. It seems it created new problems. Some help would be appreciated. Thanks. 

[Odyssey13]

Hi @SunsetRunner  you just posted this on the community forums. This isn't the same as posting on your feed from the app. 

[SunsetRunner]

I am aware of that. But my question was regarding the posts on the app that go on the feed. I was hoping someone could help me out if they’re experiencing the same issue and that’s why I posted the question here because I’m looking for help. 

[DrCeline]

This is a problem for many. Call Fitbit to report the group issue: (877) 623-4997. The number is toll-free. I can see some posts in my own closed group if I receive a notification but cannot see recent posts to our actual community page. The last time I could see a new post was last Saturday. When I reinstalled the Fitbit app, our community board is completely blank for me now - I cannot see any posts. When I called Fitbit they said, the more people who call in and report this issue, the more quickly it can be resolved. Apparently it is a conflict between Fitbit and the new IOS IPhone software update. Please call to report so your group page can be fixed. Thank you!

[SunsetRunner]

Thank you so much DrCeline! I will give it a try. I appreciate you taking the time to throw me a lifesaver.🤗

I still welcome any other solutions anyone else may want to share. 

[DrCeline]

Fitbit said there aren’t any other fixes. We have to wait until they update the mobile app to correct the error. That’s why it’s important to call it in and report it. They will fix it faster, the more people this impacts.