Missing Versa's band and charger

[sravanthir]

I emailed for my band and charger which I did not receive in my original box, and for one week I am communicating with them through chat, email, and email, one of the chat agents order me replacements and by the next day  morning the order got canceled and why I chatted back again they said they have to see what is going and transferred to higher team, and all of a sudden another email to my email asking pictures again and I contacted repeatedly to chat agents, they came up that the order is already place it is in transit. the order is for a black band which I asked for periwinkle to match with my dial. and another thing the customer service through email is very bad. The agent whom I dealt was very rude in writing emails, I felt like they are hurting my self-respect. This versa is a gift, I used many fit bits before this I never went to Fitbit with any problem. but they treated me very bad, I think this is my last Fitbit. 

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@sravanthir Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear about your missing Versa accessories and the experience you had with our Support team. Hopefully the items are already on route to your home so you can start using your Versa. Regarding the Support team I do appreciate all your feedback and I will pass this so we can improve the process and avoid these situations as you deserve a great service from us.

I'll be around!