Missing active hours and heart rate detection issues

[jomyjames]

This is happening frequently for me, my Versa is showing all active hours and mobile app missing them. At that time the heart rate will either show a null value or some wrong value. Any idea how to fix this, very much fed up with this and this is frequent. I tried restarting every morning but still the problem persists. Did factory reset also. 

[LiliyaFitbit]

Welcome to the Fitbit Community @jomyjames. I am sorry for the delayed response. 

I appreciate your participation in the Forums and sharing that the Hourly Activity Goal on your Fitbit Versa doesn't match the information on the app. Thank you for providing a photo and a screenshot. I really appreciate your time and efforts to resolve this. Our team is aware of this issue and is working to identify a resolution as quickly as possible. I appreciate your patience and understanding. 

As with all heart-rate tracking technology, the heart rate accuracy is affected by personal physiology, location of wear, and type of movement. You can find more information on how to improve the accuracy of your heart rate reading in this help article: How do I improve the accuracy of my heart-rate reading?

If you don't see your heart rate on your device, I recommend confirming the complete troubleshooting steps from this help article: Why don't I see my heart rate on my Fitbit device?

Please keep me posted!