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Missing active minutes after syncing my Versa

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‎03-04-2020 04:00 - last edited on ‎04-16-2020 05:40 by Fitbit Moderator

‎03-04-2020 04:00 - last edited on ‎04-16-2020 05:40 by Fitbit Moderator

For the last two weeks, after going for a walk/other activity that my versa logs - when I sync it zeroes out. The steps are all still there but instead of the 60 minutes (walking) it says zero on my versa and app. Everything else seems to be ok.

 

 

Moderator edit: updated subject for clarity

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‎04-16-2020 05:39

‎04-16-2020 05:39

Hi @Megscy, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

I would like to follow up and help you with your Fitbit Versa since the active minutes data zeroes out after your sync your watch. I'd like to know if the issue persists or if it got resolved.

 

In the meantime, restart your Versa as described in this help article. After this, monitor your activities and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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