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Missing days from weekly exercise goal.

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‎08-20-2019 10:08 - last edited on ‎08-22-2019 18:55 by

‎08-20-2019 10:08 - last edited on ‎08-22-2019 18:55 by

The app (iPhone5) frequently misses days in the weekly workout goals. Even though I clearly have done enough active minutes. It used to occationally miss a day but since last upgrade it seems to miss at least half of them. Its almost always walks as I take long walks almost every day. My minutes gets logged. I’ve not accidentally deleted them. I’ve reinstalled the app and restared watch a few times. Seen others with the same issue, not seen a solution.

 

 

Moderator edit: subject for clarity

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‎08-22-2019 18:54

‎08-22-2019 18:54

Welcome to the Fitbit Community @Emmaelv. I am sorry for the delayed response.  

 

I appreciate your participation in the Forums and sharing the issue you're experiencing with the weekly exercise goal not updating correctly in the app. Thank you for your efforts to resolve the issue. I would like to confirm that we’re aware of it and we're working to identify a resolution as quickly as possible. I appreciate your patience and understanding while we work to improve your experience. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. 

 

If you have any questions, feel free to let me know.

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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