Missing heart rate readings

[User023120]

My versa stopped showing the pulse. The day before, everything worked well, the problem appeared after I got up. None of the solutions that I could find on the Internet worked. I checked the settings, restarted Versa several times, even restored the factory settings, but still nothing. Additionally, after restoring factory settings, Versa asks me for a password every time I wake it up, although it should only ask me after 24 hours or after removing the watch. It's not as important as the missing pulse, but it's still quite annoying. I hope for any help.

Ps. I have no warranty for the watch and I would prefer to avoid specialist repair / replacement of the sensor.

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @User023120.

I'm sorry to hear that your Fitbit Versa stopped showing the pulse. Thank you for trying to resolve the issue before contacting us.

To have a better understanding of your problem, please provide us with the following information:

- Do you see the green lights blinking on the back of your watch?

- Is your heart rate not showing up neither on your watch nor on your Fitbit account?

- Have you tried turning heart rate settings off and back on?

I'll be waiting for your response.

[User023120]

I don’t see the green lights blinking on the back of my watch, heart rate is showing neither on my watch nor on my FitBit account and I tried to turn off and back on heart rate in settings.
Wysłane z iPhone'a

[alifen]

I am having same problem as well as sleep not recorded.  no green light. 

[EdsonFitbit]

Thank you for getting in touch @User023120 @alifen.

@User023120, in order to evaluate your situation, I created a case with Customer Support. Please check your inbox on the next days. They will get in touch with you as soon as possible. Thank you for your patience.

@alifen, could you please confirm that you've performed a restart by following these instructions?

If you have any question, please don't hesitate to contact us back at any time.

[User023120]

Problem solved, thanks a lot

[EdsonFitbit]

Thank you for your response @User023120.

I'm glad to hear that your problem has been solved.

On another note, you are welcome to visit the Discussions board where you'll find interesting topics.

Feel free to contact us back at any time.