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Missing information from Fitbit account

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‎03-31-2020 14:25 - last edited on ‎05-13-2020 07:18 by Fitbit Moderator

‎03-31-2020 14:25 - last edited on ‎05-13-2020 07:18 by Fitbit Moderator

I accidentally erased my sleep info and so deleted my app and then installed it again. It is minus all my previous activity, friends and my sleep info. What can I do?

 

 

Moderator edit: updated subject for clarity

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‎05-13-2020 07:36

‎05-13-2020 07:36

@Ninhursag Thanks for stopping by! Sorry for the delay in my reply.

 

Let me help you with your missing information. When this happens it is usually because you used a different email address when you log back in. Specially if you used the Join Fitbit as this will make you create a new account (thus asking for a different email address). Make sure you use the Log In option and use the previous email address.

 

Let me know how it goes.

Alvaro | Community Moderator

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