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Missing steps on account

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‎06-03-2019 06:54 - last edited on ‎06-05-2019 06:09 by Fitbit Moderator

‎06-03-2019 06:54 - last edited on ‎06-05-2019 06:09 by Fitbit Moderator

In a matter of 2 mins my steps reduced from over 5000 steps to 1800. How can I reset and get my steps back?

 

 

Moderator edit: updated subject for clarity

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‎06-05-2019 06:20

‎06-05-2019 06:20

@lcarson7503 Welcome to the Fitbit Community! It's great to have you here! Sorry for the delay in my reply.

 

Let me help you with your missing steps. Have you logged any activities on your account? Could you share a screenshot of your activities area? Do you have any third party app linked to your Fitbit account? You can also log a walk, run or other activity to have a record of the steps done through this period.

 

Let me know how it goes.

Alvaro | Community Moderator

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