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Missing yesterday data from account

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‎06-05-2018 20:18 - last edited on ‎06-06-2018 08:05 by Fitbit Moderator

‎06-05-2018 20:18 - last edited on ‎06-06-2018 08:05 by Fitbit Moderator

I have had the same issues as everyone else, install / uninstall app on my phone; re-boot the versa; un-pair; check bluetooth... etc.  Today it is something new - lost all of my steps from yesterday.  I can't seem to find this issue on the site just the same old syncing issue.  Frustrating!

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎06-06-2018 08:18

‎06-06-2018 08:18

@kmaz16 Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that your account is missing your information. When was the last time your Versa successfully synced with your account (tap your Versa's icon to see this information)? Could you share a screenshot of this? Which phone are you using? Is it compatible to sync? If your Versa hasn't synced then this will be the reason you can't see your data. 

 

I look forward to your reply!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎06-06-2018 15:19

In response to AlvaroFitbit

‎06-06-2018 15:19

Sent from my iPhone
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‎06-24-2018 05:33

In response to kmaz16

‎06-24-2018 05:33

@kmaz16 hi and thank you for your reply, sadly it was blank. Not sure what happened there but could you let me know what was that you wanted to say?

 

I look forward to your reply!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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