Mobilerun Disappeared when Versa Synced

[Derek311]

I've been having problems with my connected GPS so I figured I'd map my run with the mobile app but wanted to get a more accurate HR reading (I think heart rate is capture every second during a workout and only every 5 when not in workout mode?) so I started a run on the watch too. Apparently that was a mistake. The app's run has disappeared, and I'm only seeing the (wildly innacurate) watch run. I'm assuming the watch overrides?

Any where I can find the run? Not on the online dashboard. I remember the mileage and the time, but I was hoping to get the spits.

Will it override every workout or only because I tracked them both as runs?

[RobertoME]

Hello there @Derek311, good to see you around and my apologies for the late response. Certainly it was not a mistake. However note that if the values of some activities are the same, will overrides your data to avoid duplicate numbers.

Note that the Versa has built in GPS so is require to use your phone as a bridge to use connected GPS feature. If you additionally start another activity with MobileRun that uses the GPS too, this creates a conflict. Not sure in which measure affected your exercise but prevents to have a stable  signal of GPS, causing the loss of your map.

Also distance, were affected since when your Versa was not able to connect to your phone GPS, it took the distance based on your stride length configuration. Which will not match a pre-measure GPS distance. To learn more about this, review this information: 

• How does my Fitbit device calculate distance?

For more help, please refer to this help article: Why isn't GPS working on my Fitbit device?

See you later and hope this helps.