help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Moisture in my Fitbit Versa

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-02-2020 16:00 - last edited on ‎07-03-2020 15:37 by

‎07-02-2020 16:00 - last edited on ‎07-03-2020 15:37 by

Hello. I read some forums with the same problem as I experienced today. I went in the lake...6 feet max..and my versa started shutting off and then going back to a workout...it's charging but I noticed condensation in the sensor area. I've went in water numerous times and this has never happened. I've owned this watch 8 months. Not too happy right now. Anyone have any suggestions?

 

 

Moderator edit: subject for clarity

 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-03-2020 15:37

‎07-03-2020 15:37

Welcome to the Fitbit Community, @AmyH76.

 

I appreciate your participation in the Forums and sharing that you've noticed condensation in the sensor area on your Fitbit Versa. Thank you for providing the additional details, I totally understand how you are feeling and I am here to help you. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes