Music and notifications issues with my Versa 3

[Tcarey25]

I can’t get my AirPods to sync to my watch, my watch won’t allow me to answer texts in my watch, and I can’t get spotify control to work on my watch.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Tcarey25. Welcome to the Community Forums. Thanks for the details provided in your post about the issues with your Versa 3.

Regarding your AirPods, please note you need to put them in pairing mode:

From apple support:

Put both AirPods in the charging case and open the lid. Press and hold the setup button on the back of the case until the status light flashes white. Select your AirPods in the Devices list, then click Connect.

For more information, see How do I connect Bluetooth audio devices to my Fitbit watch?. Note: When it comes to AirPods, please note at this time Fitbit smartwatches can't control the volume on Apple Airpods. 

As for the quick replies, this feature is currently available on devices paired to an Android phone. Devices paired to an iPhone or Windows 10 phone can only respond to Fitbit app notifications, such as messages, cheers, taunts, and friend requests. For more information, see: How do I respond to messages with my Fitbit device?

I'd like to let you know that at this moment such feature is not currently planned for our iOS users just as stated on this feature suggestion: Quick Replies for iOS Devices. However, even though the current status is Not currently planned, this doesn't mean that we are not reviewing the feedback we receive from our iOS users, therefore, I suggest you to participate there, leave your comments and a vote. We look forward to review your input. 

Lastly, about Spotify, with Versa 3 you can only use the Spotify app to control the music playing in the Spotify on your phone or other Spotify Connect device. For more information, see How do I control music playing on Spotify?