Music control isn't working

[TracZ]

Hey guys,

So music control still isn't working, even after being promised several times by the support it will after the last update. I have a Huawei P10 plus and the connection works, it stays in "start playing music" even when I am playing music on several apps on my phone. Any way I can get this working or I just have to accept it?

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you here @TracZ.

I appreciate all the efforts in trying to fix this issue. Keep in mind that in order to have a successful connection between your watch and phone, it needs to be a compatible mobile device.

When a phone isn't compatible, it doesn't mean that it won't work with your Versa but you might experience some connectivity issues. You can always try the instructions provide in the help article Why can't I control music on my phone with my Fitbit device? but I don't guarantee it will work 100%.

Catch you later. 

[TracZ]

Will there be an update to make it compatible with Huawei phones? It's worked on the Blaze, so what'd the problem on the Versa?