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Music control no longer functional after recent firmware update

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‎11-19-2019 20:39

‎11-19-2019 20:39

Just to give a quick background I have been a Fitbit user approaching 3 years now. Started out with the charge 2 HR and then when the versa came out I upgraded to get the waterproof and "smartwatch" features. I have been very vocal in my support of Fitbit when discussing it with other people because of my own experience. Two years ago, I was diagnosed with a form of leukemia and was able to watch my resting heart rate increase approaching diagnosis along with any other time that I got sick. I would use this as an example of the benefits of Fitbit that I would tell others about. The best feature of this watch is the health/sleep information but the best feature after health for me was the notifications from my phone and the ability to control the music on my phone using my versa. This feature of music control has now been broken by the most recent update. The feature worked flawlessly up until the moment it was updated to a new firmware. Typically, I am not one to write a negative post but I feel this needs to continue to have attention brought to it since I have seen on the community, I am not the only one experiencing this issue. I hope that this is something that can be corrected quickly as I hate to say that due to this important feature breaking has caused me to look at other brand smartwatches. I hate that because I really like Fitbit it just makes me worry that this is just one of the first features to "break" and then never be repaired. I will continue to hold off on leaving Fitbit to see if they repair this issue and I hope that this doesn't appear as just complaining but it is only because I like Fitbit so much that I wanted to share my experience. I would like to know what the fix is to the music control being broken or when they plan to send out an update to correct this issue.

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3 REPLIES 3

‎11-21-2019 05:16

‎11-21-2019 05:16

And now they have closed the thread for the firmware update saying "looks like everything has been successful for everyone" even though everyone is still pointing out flaws of the update. Now I am afraid that I feel like the issues will not be fixed.

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‎11-21-2019 07:00

In response to c_brown

‎11-21-2019 07:00

The music control is stupid. Putting the watch in pair mode, then connecting your phone with the versa classic works great. But then you have to switch the pair mode on the watch to off before you can put it on. This cuts off your connection with your phone and basically makes you start over. If they could reorder the steps to pair, on, then off, it might work or take the off option out completely. 

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‎11-22-2019 05:00

In response to afitton

‎11-22-2019 05:00

Yes I agree. I am not sure if the order was changed in this update or what happened to break it but prior to the update it worked flawlessly to control music on the phone with the watch.

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