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Music cuts out on Versa 3

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-30-2020 04:23 - last edited on ‎12-18-2022 20:50 by Fitbit Moderator

‎12-30-2020 04:23 - last edited on ‎12-18-2022 20:50 by Fitbit Moderator

Hi is anyone else having issues with constant gaps in musing playback when using bluetooth earbuds? 

 

I have spoken customer services, a frustrating experience!  They state they are aware of the issue but won't give any time scale for a fix. Being able listen to musing on a run is a key feature for me. 

 

Anybody aware of any ideas how to resolve the issue? 

 

 

Moderator Edit: Clarified subject

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6 REPLIES 6

‎01-01-2021 06:13

‎01-01-2021 06:13

Hello there @SunsetRunner, welcome to the Community Forums. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

 

As you were told by our Support Team, we’re aware of it and are working to identify a resolution as quickly as possible. We don't have an estimated time frame on when this will be solved.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Thanks for being a Fitbit customer! 

Maria | Community Moderator, Fitbit


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0 Votes

‎01-02-2021 07:02

In response to MarreFitbit

‎01-02-2021 07:02

Hi

i have been having the same issue. Tried two different earbuds and the same problem occurred. It looks like a software issue.

Hopefully they fix this soon.

Best Answer

‎02-11-2021 01:13

‎02-11-2021 01:13

I am absolutely having this issue, and the response from Fitbit seems to be "Yeah, we know about it, and we might get around to fixing it eventually. Maybe. In the meantime, enjoy not being able to use the expensive watch from us that you figured would work. Joke is on you!"

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0 Votes

‎02-11-2021 01:23

In response to dylanzwick

‎02-11-2021 01:23

I wonder how many other people are having this problem. It was one of the main reasons for me to get the watch.
Best Answer

‎02-11-2021 08:06

In response to Hunter87

‎02-11-2021 08:06

I'm in the same boat. It was a major reason for buying the Fitbit fir me. And it just doesn't work. I'm returning it and looking for a better product.

Best Answer
0 Votes

‎09-13-2022 06:19

In response to dylanzwick

‎09-13-2022 06:19

I wish I had read all this before buying one. The problem is irrelevant to Fitbit, they are not trying to fix it. The forums are riddled with threads going back to 2018. Support told me today they are working on it.

 

They aren’t 

 

the device is a worthless **ahem**

 

if you are reading this before buying one, don’t. 

Best Answer