Music stuck on “determining estimated sync time”

[Missey_1973]

I have watched videos and read the instructions but I cannot get my music to sync. I have been able to do one song and that took about 15 minutes. Now I have created a play list with 2 30 minure pod cast. They show as 2 30 minute mp3 songs. An hour has gone by and it is still determining estimated sync time. In the mean time I keep having to go back to the watch and keep hitting transfer. It says everything is connected but it is not doing anything. Please help because I am getting ready to return it.

Moderator edit: word choice

[HeydyF]

Hey @Missey_1973, let me give you a warm welcome to the Community! Oh! I´m sorry to hear that is taking too long to transfer the music to your Versa. If you followed the steps in How do I listen to music and podcasts on my Fitbit watch? but you can't download playlists to your watch using the Music app (User-added image), try the troubleshooting steps below.

First make sure that your Wi-Fi network is working correctly and that your network type is compatible with your watch. To do so, review the steps in Why won't my Fitbit watch connect to Wi-Fi? Then move on to the troubleshooting steps if needed.

After you verify the network is compatible, plug your watch into the charger and make sure it’s in range of your Wi-Fi network. For a stronger Wi-Fi connection, move your watch closer to your router.

*Keep in mind that Wi-Fi won’t work on your watch when the battery level is below approximately 25%.

I CAN'T DOWNLOAD MY PERSONAL MUSIC PLAYLISTS TO MY FITBIT WATCH

To download personal music and podcasts, your watch and computer must be connected to the same Wi-Fi network. Follow the steps below to verify your devices are connected to the same network and then try again to download your playlists:

1. From the Fitbit app dashboard, tap or click the Account icon (ç
2. Tap or click Wi-Fi Settings.
3. Make sure your watch and computer are connected to the same network. To see which network your computer is on, click the Wi-Fi symbol
4. If your watch and computer are connected to different networks, manually connect your watch to the same network as your computer. Return to the Wi-Fi settings screen in the Fitbit app, tap the network name, and tap Connect.
5. Open the Music appon your watch and then tap Transfer Music to try again. Note that it may take up to a minute for your playlists to appear on your computer's screen. 

If you still have trouble downloading your playlists, complete the steps below:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Sync your Fitbit watch with your dashboard:
   1. From the Fitbit app dashboard, tap or click the Account icon 
   2. Tap or click Sync Now and wait a few moments for your watch to sync.
3. Restart your watch by holding the back (left) and bottom buttons until you see the Fitbit logo.
4. Open the Music app on your watch and then tap Transfer Music. 
5. Remove all other Fitbit devices from your account and try again to download your playlists.

MY FITBIT WATCH DISCONNECTS FROM WI-FI WHILE DOWNLOADING PERSONAL MUSIC

Your watch only stays in transfer mode for a few minutes. If you took a few extra minutes to choose your playlists, restart the download if you don’t see “Use your computer to start transferring music” on your watch's screen. To do so, tap Transfer Music on your watch again and wait a few moments for the download to start. For best results, plug your watch into the charger before downloading music.

Give it a try and let me know how it goes!