Must restart my phone every other day to force sync

[lisa_sd]

Hi,

I have a Fitbit Versa and a Google Pixel 2. My versa is not syncing unless I restart my phone. Then, when I check it the next day it has not synced anything since and I need to restart my phone again. This happens where I need to restart my phone every 1-2 days in order for it to always have the data from my Fitbit. I am on a daily challenge where my steps are being counted every day but I am losing because I need to intervene every time I expect my Fitbit to automatically sync. And if I don't sync manually then my Fitbit account goes days without expected data.

Please advise how I should fix this? I always have my bluetooth on and 90% of the time my phone is near me and my Fitbit is on.

Thanks,

Lisa

[SunsetRunner]

Hi Lisa, in the dashboard of your Fitbit app, press the watch icon on top of the screen on the right side and you will see the page with the Clock Faces and Apps tiles. Scroll down to "Synchronizing" and enable "Continous Synchronizatio". Scroll further down to the bottom of this page and enable "Always connected". Maybe this solves your problem. Though sometimes you still have to sync manually, especially when you have been a long time out of BT range.

[lisa_sd]

Hi @SunsetRunner 

Thanks for your reply. Always Connected is enabled (and always was). When I realize my steps are not being counted, I open the Fitbit app and it states "Tracker not found" over and over again. After weeks of attempting to fix this, I have concluded that restarting my phone is the only thing that will fix this. I had this problem with my last versa too. That versa ended up with extreme battery issues and I was issued a new one. Now this new versa is having the same connection issues. I would assume, given my phone spends 90% of every day close to my fitbit, that they should automatically connect?

Thanks,

Lisa

[SunsetRunner]

Hi Lisa, maybe a strange question: are you using a Third Party Clock Face by any chance? If yes, change it to one developed by Fitbit itself. 

[lisa_sd]

I'm not using a third party clock face. I am using Business by Fitbit. I understand from my issues with my previous Versa that this may cause battery life issues, does it also cause sync issues?

[SunsetRunner]

Hi Lisa no, in principle not. Why don't you try to sync over Wifi instead of BT? How to do that, see:

1. Put your Versa in the charger and connect it to your PC.

2. Go to the Fitbit app on your iPad and go to WiFi settings and press it

3. If everything is fine, you should see the name of you home's network there. As I understand, there is not network present, so "press add network" and Fitbit will start searching for your network. Once found, press the name of the network and enter manually the password of your network/router ansd save it. Now there should be right next to the name of your network the WiFi icon in white. Press the icon and Fitbit will start connecting to your network. Once  estabished, the icon turns to blue and it says connected.

4. To check whether your Versa is also connected to your network, press settings on the Versa, scroll down to Device Info, press that too and if you see an IP address there, it's connected. But only as long as it's in the charger and connected to PC cause the Versa does not have WiFi on it's own but uses your PC/Phone as a bridge to connect to WiFi. Hope this helps!