My 250 steps are tracked by my Versa but no longer syncing on the app

[ChrisRees]

My 250 steps are being tracked on my Versa phone but not syncing to my phone since the 11am update this morning ( only shows 4 on app) . Every thing else seems to be syncing yet the message on app says last synced at 11:35 . Any ideas

Moderator edit: subject for clarity 

[HeydyF]

Hey @ChrisRees, welcome aboard! So all of your data (steps, distance, calories, etc.) seems to be syncing fine but the hourly activity, right? If so, let me suggest you to log out out/lo in to your Fitbit account, turn off the Bluetooth on your Android, wait 10 seconds, turn it back on and then sync your Versa. 

Let me know if the issue persists. 😉 

[Wendy722]

I am experiencing the same issue. I followed the steps above, with no resolution. 

[ChrisRees]

Mine seemed to sort itself out. I did nothing at it started syncing again.
1 hr of 1 day is missing but I can live with that

[HeydyF]

Hey @Wendy722, welcome aboard! I appreciate the time you have taken to try to fix this inconvenience. Our team is already aware about this and they are working towards a solution, I just need you to be patient while this gets sort out. 

@ChrisRees, thanks for the update my friend! Sounds pretty cool that your 250 are syncing fine again. If you have further questions or comments, let me know. 

Keep me posted guys! 

[supersour]

have they found the resolution for this issue?

[ChrisRees]

Not sure it just started tracking again

[HeydyF]

Hey @supersour, welcome aboard! I'd like to know if you already tried to log out out/lo in to your Fitbit account, turn off the Bluetooth on your phone, wait 10 seconds, turn it back on and then sync your Versa. That might help you out with this issue. 

@ChrisRees is it your Versa syncing your hourly activity normal again? 

Keep me posted guys! 

[supersour]

@HeydyF I have tried all of the steps above hopefully it will track today. 

[HeydyF]

Thanks for taking the time to try the previously suggested troubleshooting @supersour! I will appreciate if you let me know the outcome! 

Have a nice day! 

[Debtul]

Sept 17, 2018

I also am having the same issue, all my steps are tracked and my water is showing and my meals but the calorie in vs out is wrong.   When I am on my fitbit screen on my Galaxy S6 Edge it says last synced yesterday evening at 7:00 p.m.  This is so frustrating and on my work phone Galaxy Note 8 it is not syncing at all any of my data.  Could it be that I bought new wireless headphones and I synced them with my Versa and my music played.  But I then deleted them thinking this was the issue.

[micheleh98]

I am suddenly having this issue. My Versa is showing 12 out of 12 hours for a day late last week, but the app and online dashboard are only showing 11. Have there been any updates? Also, I have somehow made the situation worse after uninstalling the beta app and installing the "regular" Fitbit app on my phone. My watch isn't syncing at all now, but I can control the music on my phone. So, if you are having this issue but everything else is syncing, don't take drastic action!

[Krose13]

Any resolution?

I've had my Versa for less 3 days. Text not coming though, steps not registering, all day sync isn't working, force sync isn't working (Galaxy S9), etc. I've had to restart the versa multiple times, shut down the phone app, remove & reinstall the phone app, Bluetooth un-pair & re-pair, remove all other paired devices from Bluetooth, add the versa back to Bluetooth, etc. The list is long and duplicative.

Right now, it looks like most things are working except the hourly count tracking & versa to phone sync. My versa was showing nothing for the day, now it shows a couple hours of goal reached (not correct). The phone app, after several refresh, shows no hours of goal reached. Today, 've turned off all notifications, shut both down, started it back up again, turned notifications back on. That got a couple hours on the device but still nothing on the phone FitBit app. Steps are accounted for in total step count in both the phone and the device, just not in hourly.

I had ZERO issues with my Alta HR. Only upgraded because fitbit offered a 50% off coupon as a fix for my Alta HR screen that kept popping out. Really concerned that this model is a lemon.

[KGolden4]

I started having this issue yesterday. Today, after turning off and on Bluetooth, turning off and on the phone, deleting the Versa and reinstalling to the app, deleting the app and reinstalling on my phone, AND contacting customer support in regards to this issue, I still have issues. The Versa itself is working just fine, but it isn’t syncing the appropriate data (sleep, hourly activity). On my Versa, currently it shows 8 of 9 hours active, in my app, it shows 5 of 9. 🤷🏼‍:female_sign: 

[Debtul]

I had same issue and i did all you did mine finally started working after deleting it from my computer and cell phone and reinstalled it all again. Very annoying but i have not had issues since.



Sent from my Samsung Galaxy smartphone.

[Debtul]

I would co tact cust service perhaps they should send you a new one.



Sent from my Samsung Galaxy smartphone.