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My 6-month old Fitbit Versa does not start

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‎08-07-2019 20:51

‎08-07-2019 20:51

I bought a new Fitbit Versa in Feb 2019 from an outlet in Changi Airport. Its display is not working since few days. I drained the battery and recharged (I faced a similar problem a couple of months ago and draining/recharging worked) but the display is not on. I tried reinitializing the watch by holding all the 3 buttons for 15 seconds and releasing the right bottom - no effect.

How can I get this rectified. Very disappointing .

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4 REPLIES 4

‎08-07-2019 23:04

‎08-07-2019 23:04

Hi @Murali  I have flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-07-2019 23:40

‎08-07-2019 23:40

Exactly was is happening to me since yesterday. I'm going to the store I brought it from because it's been right at 7 months 

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‎08-08-2019 07:46 - last edited on ‎06-24-2025 07:05 by Fitbit Moderator

In response to Nonheartless

‎08-08-2019 07:46 - last edited on ‎06-24-2025 07:05 by Fitbit Moderator

@Murali @Nonheartless, welcome to the Fitbit Community! It's great to have you here!

Let me help you with your unresponsive Versa and thank you for troubleshooting this issue. Please restart your device by following these instructions (which are different from the one you mentioned) and see if this helps.

@NellyG thank you for your help here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-09-2019 23:50

In response to AlvaroFitbit

‎08-09-2019 23:50

Thanks so much for responding🤗 but I don't see the instructions in the post. Is there a link for it?

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