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My Active Minutes and my calories are not working-Versa 2

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‎04-13-2021 09:53 - last edited on ‎04-13-2021 16:49 by Fitbit Moderator

‎04-13-2021 09:53 - last edited on ‎04-13-2021 16:49 by Fitbit Moderator

Both my active minutes ( I use the bit emoji clock face ) and my calories counted are not working 

my calories now say calories burnt which is not how it’s usually reported 

anyone else having issues 

 

Moderator edit: updated subject for clarity

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‎04-13-2021 16:48

‎04-13-2021 16:48

Welcome to the Fitbit Community, @vickym26.

 

Thank you for the information provided.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

See you around.

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