My Bluetooth headphones won't connect

[clarachen610]

Here’s a new user of Fitbit from Hong Kong 🙂 I bought my Fitbit yesterday ,and I realized it can’t connect my Bluetooth earphone..it’s so frustrating as I tried so many times ,and the Versa said”no device searched”, when I try to connect my phone with my earphone,it’s successfully connected..what should I do?you know what..I don’t wanna return back to the company,I used up the whole night to set my Fitbit,like downloading songs..

Moderator edit: subject for clarity 

[HeydyF]

Hey @clarachen610, let me give you a warm welcome to the Community!  Congrats on getting a new Fitbit Versa. Just to confirm, I'd like you to take a look at each of the steps in this help article: How do I connect Bluetooth audio devices to my Fitbit watch? 

Let me know how it goes! 

[Charleymae]

I Am also having the same issue. It has many times said that the earphones can not be found and only once found them but then came up with a Red Cross saying that the connection failed. I haven’t since been able to connect them both. What Can I try? 

[HeydyF]

Hey @Charleymae, let me give you a warm welcome to the Community! What Bluetooth earburds are you trying to use with your Versa? In the meantime, let me suggest you to try the following: 

- Restart your Versa

- Try to re-pair your earbuds 

Give it a try and let me know how it goes! 

[Maree73]

Any further suggestions?  

I have just swapped to FBVersa from apple watch and I am unable to connect by Beats X bluetooth headphones to my Versa.  I have tried all the steps that are in the forum, even the factory reset and it still won't detect my headphones.  The headphones will connect to my phone etc but the Versa will not detect them at all.  

I would appreciate any other suggestions.

Thanks in advance 🙂

[HeydyF]

Welcome aboard @Maree73! I appreciate the time you have taken to try to connect your Beats X headphones with your Versa. Please note that our team is aware of it and are working to identify a resolution as quickly as possible, we're sorry for any trouble.

We appreciate your patience and look forward to getting you back on track. 😉 

[Maree73]

Another issue!!!!  My Versa is connected to my phone (iphone) and is syncing BUT I have not been receiving any sms notifications.  When I review the app to set up notifications it then states "Bluetooth pairing required" your versa and your iphone need to be paired before you cdan use this feature.  I then click on setup and NOTHING HAPPENS..............Talk about a frustrating gadet!!!!!!!!

[ariannejl]

I am having the same issue.

my earphones connect to everything just fine, except the fitbit versa. the versa won't detect them at all.

[EmmaBrooke]

I am also having this issue. My bluetooth headphones connect to everything but my versa. It's extremely frustrating!

[lenny4d]

@Maree73you also may need to reset your Beats X earphones! See instruction manual on how to do it!

Everyone else: make sure that when you turn on your earphones they do not auto-connect to your mobile!

[HeydyF]

Hey guys! I hope you are doin' fine. I do apologize for the delay in answering your posts. 

@Maree73, if your Versa is not getting text notifications, and you still getting the error message that you previously mentioned, I suggest you to reboot the Bluetooth on your phone and then make sure that your Versa is actually pair with the Bluetooth on your phone. Now about the headphones, try the tips that @lenny4d posted. The same to you @ariannejl and @EmmaBrooke, please try to reset your headphones and then make sure to pair them with your Versa. 

Let me know how it goes guys! 

[Hcurtis2016]

I have tried all the steps listed, multiple times ,and it just isnt working!

Mine says "pairing otium audio" and looks like it might work, but it has says this for about 20 minutes now......HELP!

[lenny4d]

@Hcurtis2016-- when you try to pair your headphones to a mobile, does it work right away without having to do anything, or do you have to enter a pin code? Do your headphone say something like "enter 1234" when trying to pair, or does the manual give a default pin code (usually something like 0000). It sounds to me that the headphones want the other device to confirm a pin code and since there is no way to enter one on the Versa nothing happens.... 😞    If that seems indeed the case, then there is no help. The Versa requires so-called "justworks" pairing (without pin), and there is no way to tell beforehand if that is what your headphones support. It's a pain.   

[miastrick]

I’m having the same problem with my beats x 😭

[HeydyF]

Hey guys, @miastrick, @Hcurtis2016 and @lenny4d, I hope you are doin' fine! 

I really appreciate the time you have taken to try to connect your headphones with your Versa. Please note that our team is already aware of these inconveniences, I mean some third-party headphones just don't connect with the Versa or they are giving issues when trying to connect but our team is working towards a solution so please be patient. 

If you have further questions or comments, let me know! 

[lenny4d]

@HeydyF  " I mean some third-party headphones just don't connect with the Versa or they are giving issues when trying to connect"  --- The Versa/Ionic SHOULD support pairing with headphones that need a PIN, and not only 'justworks' pairing. 

[HeydyF]

Thanks for replying @lenny4d. 🙂 I understand your point. But it doesn't matter if the headphones need or not the PIN code to complete the set up, if they are third-party, the users might experience issues such a static, loose connection or troubles to connect them with the Versa/Ionic. Our team is investigating this, so I will appreciate your patience and understanding. 

I'll be around! 

[ariannejl]

problem solved, thank you

[HeydyF]

Sounds great @ariannejl! I appreciate the update. Please keep me posted if you have further questions or comments. 

I'll be around! 

[Siuren]

I have the same issue, my versa just can't connect to my bluetooth earphone, that I have restart each of them many times. What should I do!