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My Fitbit Versa 2 isn't charging

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‎06-25-2021 23:39 - last edited on ‎06-26-2021 05:16 by Fitbit Moderator

‎06-25-2021 23:39 - last edited on ‎06-26-2021 05:16 by Fitbit Moderator

I bought my Fitbit Versa 2,and didn't use it for 2 months. Now my watch isn't working nor is not getting charged. Anyone who can help me to recover my watch, please do reply. 

 

 

Moderator edit: subject for clarity/format

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‎06-26-2021 04:16

‎06-26-2021 04:16

The only thing I can suggest @Abhi_07 is to use the wall wort that comes with your phone to charge your sense. 

I would first use some isopropyl alcohol and a piece of paper to clean the contacts. 

Just a note, leaving a lithium battery in the dead mode will quickly destroy the battery. I hope you turned the watch off before it was put away. 

The other thing would be to contact fitbit. Tap your profile picture in the top right and then contact support. 

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‎06-26-2021 05:20

In response to Rich_Laue

‎06-26-2021 05:20

Hello @Abhi_07. Welcome to the community forums! @Rich_Laue Nice to see you around and thanks for your input! 

 

@Abhi_07 Thank you very much for the detailed information. Adding to the post above, additional tips can be found here, but I was able to see that you have reached out to our Support Team and they will be getting in touch with you soon with more information and further assistance. 

 

On a side note, I've moved your post to the Other Versa Smartwatches board to keep our forums organized. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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