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My Fitbit Versa blew up today and customer service has been awful!

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‎06-16-2021 05:16

‎06-16-2021 05:16

My Versa blew up on my wrist today - thankfully, it hasn't caused any serious damage, just a minor burn mark. I've contacted customer service via live chat and phone and been fobbed off both times with "someone will email you" - I just want a replacement device, it's still in warranty - the last time I had an issue with a Charge 3 they were able to arrange for a replacement to be sent over the phone. I feel Fitbit are dodging all responsibility. Has anyone else encountered the same issue and had any luck with getting a replacement?

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‎06-16-2021 06:24

‎06-16-2021 06:24

@dorkthrone I always had good results with chat support. Maybe try that to speed it up? I had no problems getting replacement Versa's after they determined the battery failed their test. But for a while now, it seems like they'd likely want the defective tracker back first, according to the forum's.. 

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‎06-21-2021 17:17

‎06-21-2021 17:17

Mine did the same thing except it was a year and a half old.  I sent it into to fitbit and am awaiting their decision on what to do.  They did get me a return label very quickly.

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