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My Fitbit Versa suddenly died

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‎10-25-2021 07:37 - last edited on ‎10-26-2021 17:08 by Fitbit Moderator

‎10-25-2021 07:37 - last edited on ‎10-26-2021 17:08 by Fitbit Moderator

I went in on a trek for few days where it was quite cold. It was raining too. My Fitbit was well charged and then suddenly it’s battery drop down and it went off. When I returned home I tried charging it but it didn’t work. My watch never got charged. And was switched off. And now it’s dead. What might be the problem? And what can I do it. I am here in Nepal and i brought it from Australia. Now we don’t have authorized service centers here in Nepal. Is there anything Fitbit can provide me with? 

 

 

Moderator edit: updated subject for clarity. 

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‎10-26-2021 16:39

‎10-26-2021 16:39

Hello my friend, @Rayna25M, there's no Fitbit service centers anywhere.  Second, have you contacted Support and asked them for a Battery Test?  They would be able to help you diagnose the problem that way.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎10-26-2021 17:11

In response to DramaQueenDiva

‎10-26-2021 17:11

Welcome to the Fitbit Community, @Rayna25M. I'm sorry to hear about what happened to your Fitbit Versa.

 

As @DramaQueenDiva mentioned, Fitbit doesn't have service centers but you can contact our Support team in order to get assistance.  

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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