help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Fitbit Versa will not turn on.....

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-08-2019 10:14

‎08-08-2019 10:14

Hi, 

I haven’t had my Fitbit versa for even a year yet and it has completely stopped working.  I have tried holding the buttons explained in some of these other chats and it looks like the screen wants to come on, but nothing.  It won’t charge either.  Any suggestions??  Am I able to take it back to the place it was purchased from to get a new one?  Am I able to send back to Fitbit??  This is not a cheap device and would love for it to still be working.  Thank you for any help you can provide!

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-08-2019 11:57

‎08-08-2019 11:57

 I had the exact same issue, I called them after trying the reset, restart and charging the devise.  They ended up sending me a refurbished watch face as mine was still under warranty.  I would call them and explain the situation and everything you have tried.  I believe this is a known issue with the Versa.

Best Answer
0 Votes