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My Fitbit Versa won't turn on

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‎06-16-2019 22:51 - last edited on ‎06-18-2019 10:24 by Fitbit Moderator

‎06-16-2019 22:51 - last edited on ‎06-18-2019 10:24 by Fitbit Moderator

I plug in the Fitbit and it gets hot but won't turn on. I think it is broken, how do I get my order number and return it?

 

 

Moderator edit: updated subject for clarity

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‎06-17-2019 00:23

‎06-17-2019 00:23

The first step in a warranty claim is to contact customer support via: contact.fitbit.com 

 

I'm sure they'll be able to help sort things out for you.

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‎06-18-2019 10:23

In response to SteveH

‎06-18-2019 10:23

@laylairis welcome to our Fitbit Community! Regarding the temperature that your Fitbit Versa experienced while charging, I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

@SteveH thank you so much for your advice and help since the process was faster.

 

See you guys later! Smiley Happy

JuanJo | Community Moderator

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