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My Fitbit Versa won't turn on

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‎08-09-2019 18:20 - last edited on ‎08-10-2019 08:12 by Fitbit Moderator

‎08-09-2019 18:20 - last edited on ‎08-10-2019 08:12 by Fitbit Moderator

My fit bit started to glitch before I swam yesterday. I took it off my wrist and put it back in my bag. Once i reached for it again it was working. I plugged it in last night to charge and it hasn't turned on since. The green lights won't flash. I have tried pressing all of the buttons at the same time and holding down the back button to restart it, but nothing works.

 

 

Moderator edit: updated subject for clarity

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‎08-10-2019 02:07

‎08-10-2019 02:07

Hi @ErinK3 I have flagged a moderator to come and help you. Please also see the correct restart proceedure for the Versa

Restart your tracker

Community Council Member

Helen | Western Australia

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‎08-10-2019 08:11

In response to NellyG

‎08-10-2019 08:11

@ErinK3 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't turn on even though you have plugged in the charger and restarted it before contacting our forums.

 

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains the restart process but you can skip it since you already tried it. After trying these steps, charge your watch for 2-3 hours. Finally, try changing the clock face to one developed by Fitbit and see if your Versa comes back to life.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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