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My Fitbit devices have stopped working

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‎10-18-2022 00:01 - last edited on ‎10-18-2022 09:15 by Fitbit Moderator

‎10-18-2022 00:01 - last edited on ‎10-18-2022 09:15 by Fitbit Moderator

I have had two versa 3 watches and both just stopped working after a year.

 

 

Moderator Edit: Clarified subject

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‎10-18-2022 09:14 - edited ‎06-27-2023 10:22

‎10-18-2022 09:14 - edited ‎06-27-2023 10:22

Hi there, @Berniejoe. Welcome to the Community Forums. Thanks for the details provided in your post about the experience with your Fitbit devices. I understand where your concern is coming from and how you must be feeling. 

To better assist you, would you mind giving me more details of the issue(s) you're currently experiencing with your Fitbit device(s)?

In the meantime, if you experience any of the following issues and you've checked your settings, restart your device:

 

  • Won't sync
  • Won't respond to taps, swipes, or button press
  • Won't track steps or other data
  • Won't show notifications or reminders

Restarting your device turns it off and on without deleting any activity data. For more information, see How do I restart my Fitbit device?

I've moved your post to the Other Versa Smartwatches board for organization purposes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-18-2022 09:14 - edited ‎06-27-2023 10:22

‎10-18-2022 09:14 - edited ‎06-27-2023 10:22

Hi there, @Berniejoe. Welcome to the Community Forums. Thanks for the details provided in your post about the experience with your Fitbit devices. I understand where your concern is coming from and how you must be feeling. 

To better assist you, would you mind giving me more details of the issue(s) you're currently experiencing with your Fitbit device(s)?

In the meantime, if you experience any of the following issues and you've checked your settings, restart your device:

 

  • Won't sync
  • Won't respond to taps, swipes, or button press
  • Won't track steps or other data
  • Won't show notifications or reminders

Restarting your device turns it off and on without deleting any activity data. For more information, see How do I restart my Fitbit device?

I've moved your post to the Other Versa Smartwatches board for organization purposes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes