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My Fitbit does not work and I can't get any help from the company

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‎09-30-2019 14:19

‎09-30-2019 14:19

My FitBit started to get a glitch and I called and contacted Fitbit and I am waiting almost a month and my device still doesn't work and I was told that I would get a replacement and I have not received it any word from anyone as yet.   I have been having problems with my Versa, which I received as a Christmas gift almost a year ago this December.  I have been very patient and I have not received a word about it yet.  I'm very upset.  If anyone knows of a live person I can speak with, please let me know.  

 

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‎09-30-2019 15:19

‎09-30-2019 15:19

@MzLGummie I think the best would be to either give them a call or chat online especially that you have previously contacted them. Here's the link to Customer Support page where you can choose from various contact options.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎09-30-2019 15:02

‎09-30-2019 15:02

Hi, I brought your problem under the attention of the Moderator Team. One of them will contact you rather soon, so keep a close eye on your post! Regards kuzibri

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‎09-30-2019 15:19

‎09-30-2019 15:19

@MzLGummie I think the best would be to either give them a call or chat online especially that you have previously contacted them. Here's the link to Customer Support page where you can choose from various contact options.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎09-30-2019 15:32

In response to SunsetRunner

‎09-30-2019 15:32

Thank you
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