My Fitbit experience and Versa hot to touch

[SunsetRunner]

I'm done. my Versa has just died 5 weeks over the normal 12 month warranty. This is the 4th Versa to fail the first failed after 2 months the 2nd and 3rd lasted 4 months. I then got a 4th from a totally different store (trying to get a different batch) and now it has failed too just out of warranty. Luckily here we have a law that extends that warranty.

Like the first Versa that died this one simply stopped and then started to overheat to a point where you could not pick it up it was so hot, and it is now as dead as dead can be, had this happened while I was asleep with it on there is a good chance I would have been severely burned as a result.
I have tried to support Fitbit throughout the years, but I cannot do that any more. Out of all the Fitbits I have owned the only ones to last more than 12 months is my original Fitbit One and my 2nd Blaze which lasted 4 and 3 years respectively (although the first blaze did fail).

I had 3 Ionics fail, The Surge gave me nasty burns and the Charge HR membrane began to peel away 5 months after buying it.

Their refusal to use a replaceable battery is another reason for my finally giving up, there is no logical reason why the battery cannot be made replaceable, even if it means taking it to a repair shop. This in conjunction with the dangerous fault that caused two of my Versa's to overheat to where they could not be picked up (even the shop assistant felt that on the first one) means they are just not safe enough for me to trust anymore.

It is a shame really as I liked the features and the ease of use as well as the design if all the Fitbits I have owned (though their straps etc and exceedingly overpriced) I was disappointed they never got the fitbit pay going in our country with the exception of 2 banks, one of which I have never even heard of.

It's one thing to come up with a nice feature driven and aesthetically pleasing device, but if they cannot last the distance or a dangerous then the whole project is a waste. Put more effort into quality control and testing before you release a new one.

Thanks for all the fun though, they did get me up and moving about and focus more of keeping active, it's just a shame I had to keep replacing them every few months because they are just not fit for purpose.

For those staying I hope you have better luck than I had with the products and that you also keep moving towards a healthier life.

Moderator edit: subject for clarity

[LiliyaFitbit]

Hi @SunsetRunner, it's nice to see you again in our Community Forums. 

I appreciate your participation in the Forums and sharing the details of your experience with Fitbit products. I totally understand how you are feeling and appreciate your feedback and suggestions. We're constantly working on improving our devices and user experiences, and your comments are always welcome.

I am sorry to hear about the issue with your current device. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

I'll be around if you need further assistance. 

[SunsetRunner]

Thanks. I've already returned the device to the store. If it had simply been yet another failure then I may have gotten another to replace, but for me the risk was too high. This, as I said is the 2nd one to overheat to a point where you could not touch it as it was so hot. Had this happened while I was wearing it asleep I could have been seriously burned or worse the sheets could have caught fire. When I say it was hot, I mean it was hot. The first one did burn my fingers when I picked it up and I thought it was going to explode, even the shop assistant was concerned and put it in the chiller to cool it down.
I am just not prepared to take the risk that 3rd time might be the last time.

[LiliyaFitbit]

Hi @SunsetRunner, thank you for your reply.

Thank you for letting me know that you've already returned the device to the store. I understand your concerns and respect your decision. Please know that we provide feedback to our team based on the Community posts in order to improve the Fitbit experience. 

Let me know if you have any questions.