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My Fitbit versa 2 is not letting me set up

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I just got my Fitbit back and when I try to set it up it say can not set up. Can someone help me it's saying it's locked

 

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@SunsetRunner , A warm welcome to the Community! Thank you for your message.  
Support mentioned that you already contacted them, but as the device says that it's locked, please keep in contact with our team. They'll be more than glad to have a closer look at your Versa 2.

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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