My Fitbit will not switch on

[Nicolaa3]

So this is very frustrating. My Fitbit Versa is about 3 weeks old. I go to bed one night and when I wake up, the Versa does not want to switch on all the way, but instead it just shows the Fitbit icon for a few seconds and switches off again. I hope someone can help me because I’ve had a similar problem with a previous phone of mine and it turned out it’s hardware was ruined. I hope that’s not the case here

[Marrrmaduke]

@Nicolaa3 is the sensor in the back still blinking? Is the tracker still syncing with the app? When was the last sync? What happens if you try to reboot it by pressing and holding the left and bottom right buttons until the Fitbit logo flashes? What happens if you put it in the charging dock?

[Nicolaa3]

Thank you for the quick reply. To answer your questions
1. There’s no blinking at the back. The green light is off
2. Restarting (with the back button and the bottom right button) has not
done anything. It’s still not switch on all the way
3. Putting it in the charging dock has not affected it.
4. The last sync was at 4:43 am. It is now 7:18 am.

Thanks once again

[Nicolaa3]

Thank you for the quick reply. 

To to answer your questions

1. The sensor at the back is off.

2. The watch is not syncing. Last sync was at 4:43 am. It is now 7:21 am. 

3. I tried the reboot. It has no effext

4. The charging dock has no effect either.

thanks once again for the quick reply

[Marrrmaduke]

@Nicolaa3 

Just in case, wipe the charging contacts with alcohol and plug for charging using USB port of your computer. Leave it for a few hours, then attempt regular reboot or turning on by pressing the left button. If this does not help, hold all three buttons together for several minutes (this might take up to three minutes) until logo flashes, then release. If the tracker does not boot, proceed to option of last resort - 3-button factory reset:

1. Press and hold all 3 buttons until Fitbit logo flashes (this may take up to 3 minutes)
2. After Fitbit logo disappears, release the bottom right button
3. Wait until you feel strong vibration and release the other buttons.

You may need to attempt the reset a few times to find the optimal times. Trying holding the buttons longer, as long as it's needed for the vibration to appear.

If you're successful with factory reset, please remember to remove Versa from your Fitbit account (in your Fitbit mobile app) and Paired Devices list in your phone Bluetooth settings as you will have to set it up again (add as a new device).

[Nicolaa3]

Mr Marrrmaduke. 

Lets hope it does not come to the last resort. However I must ask: is there a strong possibility this happens again and if so, is there perhaps a problem with its hardware? 

Thank you anyway, you have been most helpful 

[Marrrmaduke]

@Nicolaa3 honestly if it boots back without issues I doubt it was hardware. Just in case you could reset it (factory reset) to wipe it and make sure you have clean install. But, if it refuses to boot, and you cannot perform 3-button factory reset, you might need a replacement. Fitbit Customer Support are really helpful here. It can happen like with any electronics. Personally if you swam with your Versa, and somehow it was faulty, I could see that happening. Give these tips a shot and in the worst case your watch is still under warranty.

[Nicolaa3]

@Marrrmaduke. I have not swam with it and I have actually been very delicate with it so I don’t understand how this could happen. 

When you say the logo “flashes” during the reboot does it flash rapidly?

[Marrrmaduke]

@Nicolaa3 no, it just appears and disappears. It seems to me it's rather software related. It's kinda bricked now. If it boots it should be ok. Btw, are you on the latest versa firmware version .30?

[Nicolaa3]

@Marrrmaduke

Okay I’m trying the reboot now. I’ve tried it just now and it didn’t work but maybe I didn’t hold the buttons for long enough. 

Anyway if the factory reset does not work then I’m going to the Customer services. 

Thank you again for your advice. I really appreciate it

[Nicolaa3]

Sorry where would I see the firmware?

[Marrrmaduke]

@Nicolaa3 you're welcome. I would also try charging via USB port for several hours. Good luck.

[Marrrmaduke]

@Nicolaa3 open Fitbit mobile app and tap on Versa icon.

[Nicolaa3]

@Marrrmaduke It say “version 33.1.30”

[Marrrmaduke]

@Nicolaa3 ok, so it's the most recent one. Just making sure. Charge it and good luck.

[Nicolaa3]

@Marrrmaduke Okay thanks. 

[trudyma]

This is odd because I faced the same issue on yesterday. I only had my Fitbit for 13 months.  They wouldn't replace it, only gave me a 25% discount on a new one.  I had just charged it a few days .ago and still had plenty battery life.  It just went completely black yesterday evening.  I think something happened on that last update.  Looks like they were trying to force us to buy a new one.  Quite a few people reporting this issue with different device for the past few days.

[Marrrmaduke]

@trudyma Try the steps I outlined above. If it's still dead, escalate with the Customer Support as you should be under warranty and might be eligible for the replacement. Please reach out again.