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My Fitbit will not sync to my phone

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‎08-18-2018 06:10

‎08-18-2018 06:10

Just got this Vetsa last week and for the first couple of days it seemed ok but it hasn't synced with my phone for 4 days now...it seems like other people I have talked to that have a Versa are having these issues too

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‎08-18-2018 06:13

‎08-18-2018 06:13

Well not everyone is! Mine is working perfectly (but I know how frustarting syncing problems can be). What phone are you using?

 

Here is my favourite 'fix' (because it works for me!)

Restart your tracker at least three times in a row.
http://help.fitbit.com/articles/en_US/Help_article/1186
Then go to Bluetooth Settings on your phone and unpair the tracker, turn off bluetooth and restart your phone. Turn bluetooth back on and try syncing again, making sure there are NO other bluetooth devices within range, or they are switched off.

If it is still not working, have a read of the Help Article below and work through all the checks and suggestions.
https://help.fitbit.com/articles/en_US/Help_article/1866/?l=en_US&fs=Search&pn=1

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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