My Varsa won't reboot.

[BubbleBee]

Hi everyone.

I was trying to do a factory reset on my Versa and it stuck on the logo screen. the logo keeps appear and disappear all the time. I tried to follow everything recommended on google. but still, can't fix anything.

anyone here can help me please. I just bought the device only for 4 days.

[Marrrmaduke]

@BubbleBee reboot or factory reset? these two are different. Could you please describe what you did? Thx

[BubbleBee]

I followed this instructions

Press and hold all the 3 buttons on your Versa, after a while a Fitbit logo will appear.

As soon as the Fitbit logo disappears, you need to release the right bottom button.

Hold the other two buttons until you fell a vibration.

But instead of turning on. my Fitbit keeps showing logo on and off all the time untill run out of battery.

[Marrrmaduke]

@BubbleBee Thank you for explaining. Yes, this is the procedure for factory reset (wiping Versa) using 3 buttons. Did you feel a strong vibration? What happens when you put the tracker for charging? Does the logo still cycles? Please put the tracker in the charging dock for 2 hours. Remove and try rebooting it several times (be stubborn I really mean several times as the first try or two may be a no-go) by pressing and holding the left and bottom right buttons until fitbit logo flashes. If this does not help, try performing factory reset again. Again, I would attempt several times. You will know you've been successful if Versa displays Setup screen. I know this sounds daunting, but factory reset is usually last option. 

[JuanJoFitbit · Accepted solution]

@BubbleBee Welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Versa got stuck showing the logo only, even though you have tried all the recommended troubleshooting steps. Due to this, I'll forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

@Marrrmaduke I appreciate your contribution and help my friend!

See you later guys! 

[Marrrmaduke]

@JuanJoFitbit Thank you for stepping in and escalating @BubbleBee's case. 😊

[BubbleBee]

@Marrrmaduke@JuanJoFitbit@Thank you for your instructions. I have tried to follow what you suggested several times. But still, it won't reboot

Now I have received email from Fitbit team for replacement. They are very supportive.

[Marrrmaduke]

@BubbleBee I'm glad! Thank you @JuanJoFitbit for your help! 😊

[JuanJoFitbit]

@BubbleBee I'm so glad to hear that our Support team took care of your case and sent you a replacement unit. Thank you for letting @Marrrmaduke and me know this information.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

See you guys around! 

[Princessmex]

I also am having the same issue with my Versa. I have tried all the recommended ways to reboot and it will not. It shows the face with time on the screen but I cannot hey I to any of the apps on the watch! Can someone help me out thank you Christina 

[Marrrmaduke]

@Princessmex have you tried rebooting by pressing and holding the left and bottom right buttons until fitbit logo flashes? if this does not help, press all 3 buttons and keep holding until logo flashes (for some it was 3 minutes).

[BubbleBee]

@Princessmex if you have tried all those advices and still doesn't work. Better to contact Fitbit team. They are very helpful and fast response. 🙂

[JuanJoFitbit]

@Princessmex Thank you for joining us in this thread and our Fitbit Community! Since your Versa is still experiencing the same issue after rebooting it, I'll send your case to our Customer Service department and they'll be happy to follow up. You'll receive an email from them soon.

Thank you for your help guys @Marrrmaduke @BubbleBee!

See you all around! 

[Dixieleey]

My Versa 3 is doing the same thing. Did you get yours fixed and if so how?

[BubbleBee]

Nope but Fitbit team contacted me back via email so I got replacement from them.

[BubbleBee]

@Dixieleey Nope but Fitbit team contacted me back via email so I got replacement from them.

[Glorfinwen]

I am running into a very similar problem, as of yesterday.  Worked fine in the morning, then the battery ran out while I was at work.  When I charged it, this issue started.  In my case, the screen lights up, but it's a black screen.  It will also vibrate occasionally.  It is syncing to the Fitbit app sometimes, and other times says there's "no device".

I've tried regular restart and factory reset, several  times each.  Tried changing clock faces via the app as well, recommended on a separate thread.  Is my Fitbit done for?  Please help!

[festivali]

My problem is slightly different.  My Versa 2 won't unlock.  Although there are stats for today on my Android phone, the App is trying to run setup.  The phone can't find the Versa.  My notebook can find it, but not connect.  When I try to reset I get the "Unlock with your phone" error.  Nothing I can find covers resetting the Fitbit when the Fitbit is locked.  Can a locked Fitbit be reset?