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My Versa 2 button doesn't work and heart-rate lights don't turn on

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‎05-14-2021 05:13 - last edited on ‎05-16-2021 16:55 by Fitbit Moderator

‎05-14-2021 05:13 - last edited on ‎05-16-2021 16:55 by Fitbit Moderator

After being forced to install the latest update to get my sleep too start tracking again on May 8th, my Fitbit Versa 2 has stopped texting any heartrate at all. The green lights on the bottom do not light up at all, and the side button held down does nothing. It's just a watch now. Is this Fitbit attempting planned obsolescence? Or did they brick my tracker? Has anyone found a way to get theirs working again?

 

Moderator edit: updated subject for clarity

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‎05-16-2021 16:53

‎05-16-2021 16:53

Welcome to the Fitbit Community, @Kcobbuofa.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for the information provided.

 

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support.

 

See you around.

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‎11-25-2021 03:43

In response to EdsonFitbit

‎11-25-2021 03:43

The fixes suggested by Customer support have proved futile

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‎11-25-2021 13:37

In response to Sandeep1963

‎11-25-2021 13:37

Thanks for your response, @Sandeep1963.

 

If after following the troubleshooting steps provided by Customer Support you continue experiencing difficulties please let them know in order to get further assistance. They will let you know how to proceed. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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