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My Versa 2 can’t keep my heart rate up above 120

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‎03-17-2021 16:59 - last edited on ‎03-18-2021 15:37 by Fitbit Moderator

‎03-17-2021 16:59 - last edited on ‎03-18-2021 15:37 by Fitbit Moderator

Is anyone else still having issues with the heart rate monitor on the Versa 2? I have a rowing machine at home that I work out on all the time and lately I can’t keep my heart rate up above 120 for even a minute anymore. I used to be able to crush 250-300 active zone minutes a week, easily. But now, I could be out of breath and sweating buckets and my fitbit would still say I’m below zone. It’s kind of annoying since I bought a fitbit specifically for the heart rate sense and now I am really thinking about switching over to Apple after being loyal to fitbit for so long. Does anyone *really* know if FitBit is looking into these issues?

 

Moderator edit: updated subject for clarity

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‎03-18-2021 15:35

‎03-18-2021 15:35

Welcome to the Fitbit Community @mkcurry95.

 

Thank you for the information provided.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support.

 

See you around.

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