help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Versa 2 data is not being transferred to my app correctly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-08-2020 08:52

‎01-08-2020 08:52

When I enter info on my Versa 2 it transfers incorrectly to my app. It changes the info and then is reflected on my Versa as the incorrect info. I have followed all the instructions to correct this and it has not corrected. 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-17-2020 18:58 - last edited on ‎05-24-2024 06:44 by Fitbit Moderator

‎01-17-2020 18:58 - last edited on ‎05-24-2024 06:44 by Fitbit Moderator

Hi @Sarahisme. Welcome to the forums. I'm sorry for the delay.

Thanks for letting me know about your Versa 2 and the steps tried to get this corrected. Before anything else, could you please confirm what data is shown incorrectly after being logged? Is the issue with the weight and water intake logging? Also, may I know what steps have you tried prior posting? These details will help me to investigate and work on this with you.

Best Answer
0 Votes