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My Versa 2 didn’t count my steps, shut down and won’t come back on.

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‎10-17-2020 08:08

‎10-17-2020 08:08

My Versa 2 didn’t count my steps this morning,  shut down and won’t come back on.

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‎10-17-2020 09:56

‎10-17-2020 09:56

Hi @LelaNM 

I'm sorry to hear you are having an issue with your Versa. Have you tried doing a reset? Hold down the button for 10+ seconds until you see the Fitbit logo. You might need to try this a couple of time, but it should wake up your Versa and correct the issue. 

Good luck!

Marci | Bellevue, WA
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