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My Versa 2 didn't register my Active Zone Minutes

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‎04-02-2021 17:43 - last edited on ‎04-04-2021 15:44 by Fitbit Moderator

‎04-02-2021 17:43 - last edited on ‎04-04-2021 15:44 by Fitbit Moderator

Yesterday and today my fitbit versa has shown 0 active zone minutes. I did a 45 min spin class yesterday and a 30 minute today so i know i should have. I rebooted the app and watch still nothing.

 

Moderator edit: updated subject for clarity

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‎04-04-2021 15:43

‎04-04-2021 15:43

Welcome to the Fitbit Community, @Lilblue.

 

Thank you for the information provided.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support.

Thank you for your patience while dealing with this situation.

 

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