help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Versa 2 didn't reset my steps at midnight

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-30-2022 08:38 - last edited on ‎04-07-2022 16:05 by Fitbit Moderator

‎03-30-2022 08:38 - last edited on ‎04-07-2022 16:05 by Fitbit Moderator

My Versa 2 steps didn't reset last night.  I've tried a soft reset but that didn't reset it.

 

There was a firmware update this morning and I did that.  Didn't seem to affect it at all.

 

If I recall previously they usually reset the second day but I don't really want to wait if I can fix it now.

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎04-07-2022 16:05

‎04-07-2022 16:05

Welcome to the Fitbit Community, @bichonvchin.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to get them resolved before contacting us.

 

Currently, there is no option to manually reset the information recorded by Fitbit devices. If this is the first time you experience this situation, please monitor your Watch and if it does it once again, please let us know.

 

Have a nice day.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes