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My Versa 2 doesn't stay connected to my phone

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‎10-14-2022 07:59 - last edited on ‎10-18-2022 09:18 by Fitbit Moderator

‎10-14-2022 07:59 - last edited on ‎10-18-2022 09:18 by Fitbit Moderator

My versa 2 doesn't stay connected to my phone. Missing calls, texts. Versa is up to date. Any suggestions?

 

 

Moderator edit: updated subject for clarity. 

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‎10-14-2022 08:35

‎10-14-2022 08:35

Please read p32 of user manual for versa 2.

https://drive.google.com/file/d/1Hnet8AyhaHkKwMD2jBculzBkaQ-TTE_I/view?usp=sharing

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‎10-16-2022 09:37

In response to jerrylinhome

‎10-16-2022 09:37

Hi there @yeagergirls3. Welcome to Community Forums. @jerrylinhome, it's good to see you back and thanks for the support.

 

I understand how you fell about this. I'd recommend you check this article, How do I get notifications from my phone in my Fitbit device?.

 

Some users usually find it useful to unpair and then pair both apps again to refresh the performance, if you already have them paired.

 

Also you can try to restart your device.

 

If you continue having the same problem, please contact our Support Team.

 

Hope this helps.

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