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My Versa 2 doesn't stay connected.

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‎07-02-2021 21:46 - last edited on ‎07-05-2021 16:07 by Fitbit Moderator

‎07-02-2021 21:46 - last edited on ‎07-05-2021 16:07 by Fitbit Moderator


"After 4 replacements I am still having the same issue. My versa 2 connects to my s10 5 g randomly and does not stay connected. Since Christmas I have not been able to use any of the apps because it has to be reconnected almost daily. I might has well just bought the tracker. I am a long time user of fitbit starting with their very first tracker. I am so disappointed with these smart watches. So sad. The bigger they got the worse the product and customer support. They just walk you through the reconnect steps. Call it trouble shooting and offer a replacement. No one addresses the real issue. No way to contact anyone above the support to get info on the root problem. I feel like I am being scammed.  

 

Moderator edit: updated subject for clarity

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5 REPLIES 5

‎07-05-2021 16:06

‎07-05-2021 16:06

Welcome to the Fitbit Community, @Ilovetotraindog.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for the time you spent trying to get them resolved.

 

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

 

If after following the troubleshooting steps provided by Customer Support you continue experiencing the same issue, please let them know in order to get further assistance.

 

If you have any question, please don't hesitate to contact us back.

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‎07-05-2021 16:36

In response to EdsonFitbit

‎07-05-2021 16:36

Oh I have Let them know. I don't even call or chat anymore. As I said in
the original post they never offer a resolution. They Just help you
reconnect and if it won't work they offer a replacement. Apparently you
did not read my post clearly. I am just very unhappy with what used to be
an awesome product. I will never trust enough to purchase another. What
happened? Go back to trackers you did those well.
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‎07-06-2021 03:40

‎07-06-2021 03:40

I’m sorry to read this I thought I was doing something wrong. It’s very aggravating to have to continue to sync all through the day. I pray they fix it. 

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‎07-06-2021 10:21

In response to Gibbonspeace

‎07-06-2021 10:21

You would think if we get enough people to chime in on the truth they will do something.

Sent from my Verizon, Samsung Galaxy smartphone
Get Outlook for Android
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‎07-06-2021 10:23

In response to Gibbonspeace

‎07-06-2021 10:23

Thanks for speaking up.   Sorry you are having issues also.  

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