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My Versa 2 doesn't turn on

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‎04-05-2021 01:27 - last edited on ‎04-05-2021 15:32 by Fitbit Moderator

‎04-05-2021 01:27 - last edited on ‎04-05-2021 15:32 by Fitbit Moderator

Hi my Versa 2 was a Christmas present and I love it. Yesterday it died. Just have an unresponsive versa, it was almost fully charged at the time. I have looked after it it looks just like new not even got it wet. I cannot get it to even turn on. The app cannot sync to it. Any suggestions to what I can do? Thanks

 

Moderator edit: updated subject for clarity

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‎04-05-2021 15:31

‎04-05-2021 15:31

Welcome to the Fitbit Community, @Paula8.

 

Thank you for the information provided.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support.

Thank you for your patience while dealing with this situation.

 

See you around.

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