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My Versa 2 doesn't work after getting wet.

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‎03-08-2021 07:50 - last edited on ‎03-08-2021 14:43 by Fitbit Moderator

‎03-08-2021 07:50 - last edited on ‎03-08-2021 14:43 by Fitbit Moderator

Anyone else have a Fitbit Versa 2 that stopped working after getting wet? My first Versa 2 stopped working after getting wet, so they sent me a replacement. The replacement stopped working after getting wet so they had me send it back without sending me a replacement. Shipped out February 16 and they still do not have it (March 8, 2021), so I am without a Fitbit. My original one started working again, but battery needed to be charged twice a day. Until last night when I took a shower and it stopped working. It is supposed to be water resistant to 50 meters and getting wet in the shower kills it. Anyone else have a water resistant Fitbit stop working after getting it wet?

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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‎03-08-2021 14:42

‎03-08-2021 14:42

Welcome to the Fitbit Community @dmabrito.

 

Thank you for the information provided.

 

The Fitbit Versa 2 is water-resistant to 50 meters like you mentioned, therefore it should work fine when getting wet.

 

I noticed that Customer Support is currently providing assistance to your case. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience and for your feedback.

 

See you around.

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